Safety Tips

1. Your Safety Is Our Priority

Milanse is built on the principle of trust. Every profile is Aadhaar-verified, selfie-verified, and manually reviewed by our team before going live. However, no verification system can guarantee the accuracy of every claim in a profile or prevent all bad actors. This guide gives you the knowledge and tools to stay safe throughout your matrimonial journey — on our Platform and beyond.

2. Why Verification Is Your First Shield

Our mandatory verification system is designed to eliminate fake profiles before they can interact with you. Here is what our verification confirms — and what it does not:

3. Staying Safe on the Platform

Before moving any conversation off the Platform, take these precautions:

• •Start slowly. Take time to exchange messages through the Platform before sharing your phone number or moving to WhatsApp/calls.
• •Trust your instincts. If something feels off — if a profile seems too perfect, if responses feel scripted, or if the person is pushing you to act quickly — slow down.
• •Use the Platform's messaging features. Our messages are logged and can be reviewed by our Safety Team in case of a report. Off-platform conversations leave no record.
• •Do not share your full address, workplace location, or daily routine early in a conversation.
• •Check for the verification badge. A user without a Bronze badge is unverified and should not be appearing in search results — if you see one, report it immediately.
• •Be cautious of profiles with very few photos or photos that look professionally shot but lack candid personal photos.
• •Use the Block feature liberally. You are not obligated to keep any profile in view that makes you uncomfortable.
• •Check profile consistency: does the lifestyle match the income claim? Do the photos look recent and consistent? Does the bio match what they say in messages?

4. Before Meeting in Person

Moving from the Platform to a real-life meeting is an important step. Take these steps before meeting someone:

• •Video call first. Conduct at least one video call before agreeing to meet in person. This confirms the person looks like their photos and speaks consistently with their profile.
• •Involve your family. Share the person's profile with at least one family member or trusted friend. Matrimonial decisions are family decisions — there is no rush.
• •Verify independently. For important claims (profession, company, city), do a simple cross-check: LinkedIn, a company website, or a quick Google search. This is not distrust; it is diligence.
• •Do not be pressured. If someone is pushing you to meet quickly, resisting video calls, or getting frustrated at your caution, treat this as a red flag.
• •Choose a public first meeting. Your first meeting should be in a well-populated public place (a café, restaurant, or community gathering). Do not agree to meet at their home or any private location for a first meeting.
• •Share your plans. Tell a trusted family member or friend: who you are meeting, where, and when you plan to return. Share a live location if possible.
• •Use your own transport. Drive yourself or use a cab booked on your own account. Do not accept a ride from someone you have not met in person.

5. Meeting in Person — Safety Protocol

During your first few in-person meetings:

• •Meet in a public place. Continue meeting in public spaces for the first several interactions.
• •Keep your phone charged and with you at all times.
• •Arrange a check-in call: ask a family member to call you after 1 hour so you have a natural opportunity to exit if needed.
• •Trust your discomfort. If the person behaves differently than on the Platform, is pushy, intoxicated, or makes you feel unsafe — leave immediately. You owe no one a continued meeting.
• •Limit alcohol consumption at early meetings so you remain fully alert.
• •Keep your bag, phone, and valuables with you at all times.
• •Tell the location beforehand. Share the café/restaurant name with family before you leave.
• •Do not disclose your home address until you have met multiple times and have a high level of comfort and trust.

6. Financial Safety — Never Send Money

Financial scams on matrimonial platforms are a serious threat. Be aware:

• •Never send money to someone you met on the Platform, regardless of how long you have been talking or how genuine they seem.
• •Be especially cautious of NRI or foreign-based profiles who claim to be unable to visit India right now but are very eager to meet.
• •Scammers often create elaborate emergencies (medical, legal, travel) to justify urgent money requests. These stories, however heartbreaking, are fabrications.
• •Do not invest in any business opportunity, stock tip, or cryptocurrency investment suggested by someone you met on a matrimonial platform.
• •Do not purchase gift cards, wire transfers, or cryptocurrency at anyone's request.
• •Do not share your UPI PIN, bank account number, OTP, or any financial credentials with anyone.
• •Report any request for money immediately to safety@milanse.com. We will investigate and may be able to prevent others from being victimised.

7. Digital & Account Safety

Protect your account and digital identity:

• •Use a strong, unique password for your Milanse account. Do not reuse it on other sites.
• •Enable WebAuthn / passkey login if you have a compatible device — it is more secure than passwords.
• •Never share your OTP with anyone — not even someone claiming to be from Milanse. We will never ask for your OTP.
• •Log out of the Platform on shared computers or devices.
• •Review your active sessions periodically from Settings > Security > Active Sessions. Terminate any sessions you don't recognise.
• •Do not click on links sent by matches in early conversations — scammers often use phishing links disguised as photos or profile links.
• •Be cautious about sharing your personal phone number early in a conversation; use the Platform's in-app messaging to get to know someone first.
• •If someone asks you to move the conversation to Telegram or WhatsApp immediately (before any meaningful exchange on the Platform), be cautious — this is a common tactic to avoid Platform moderation.

8. Red Flags to Watch For

Be alert to these warning signs. Each individual flag may be innocent, but a pattern of several is serious cause for concern:

9. Additional Safety Tips for Women

Women can face additional safety risks on matrimonial platforms. These additional precautions are recommended:

• •Install the emergency SOS feature on your phone (iOS: Side button 5 times; Android: Power button 5 times on most devices). Know how to activate it.
• •Share the name, profile ID, and any known contact details of the person you are meeting with a trusted family member before every in-person meeting.
• •Consider meeting for the first few times with a family member present — this is culturally normal in matrimonial contexts and a reasonable precaution.
• •Be aware of drink spiking risks. Do not leave your drink unattended and do not accept drinks you did not see poured.
• •Trust your instincts about how a person makes you feel. Discomfort is a valid reason to end any interaction.
• •You are never obligated to meet someone, continue a conversation, or explain your decision to any user on this Platform.

10. How to Report Safety Concerns

Report safety concerns through any of these channels:

11. Emergency & Helpline Numbers (India)

Keep these numbers saved on your phone:

12. Keep These Tips Updated

Safety threats evolve. We review and update these safety tips regularly to reflect new scam patterns and best practices. We encourage you to re-read this guide periodically and to share safety awareness with family members involved in your matrimonial search. Together, we keep the community safe.